1. Who this page is for
This page explains how to delete a MedSkift account and what happens to your information when you do. It is for everyone with an account: health workers who find shifts, and employers (hospitals, clinics, pharmacies, care homes, agencies and families) who book them. MedSkift is operated by Attribute AI, LLC.
You have one account for the MedSkift app on Android and iPhone and for medskift.com, so deleting it in one place deletes it everywhere.
2. Before you delete
- Cancel your upcoming bookings. We cannot delete an account while it has a booked shift still to come, so nobody is left without cover. If you try, the app tells you and takes you to your bookings so you can cancel them.
- Hand over a team you own. If you are the only owner of an organization that has other members, make one of them an owner first: More → Team members in the app, or Organization → Team on the website. See Organizations you belong to.
- Use up your organization’s credit. Unused credit cannot be paid out or transferred (see our credit terms).
3. Delete it in the app
- Open the MedSkift app and sign in.
- Go to Settings. Health workers: tap Profile, then Settings. Employers: tap More, then Settings.
- Tap Delete account, read what will happen and tap Continue.
- Type DELETE and tap Delete my account.
Settings appears once you have chosen how you will use MedSkift and added your profile or organization. If you are still setting up your account, delete it on the website or by email instead.
4. Delete it on the website
- Sign in at medskift.com with the email address on your account. We email you a six-digit code; there is no password.
- Open Settings from the account menu (your photo or initials), or go straight to medskift.com/app/settings.
- Under Delete account, select Delete my account.
- Type DELETE and select Delete account.
This works for every account, including one you have not finished setting up.
5. Ask us by email
If you cannot sign in, email support@medskift.com from the email address on your account and ask us to delete it. We may ask you to confirm that the account is yours before we act. We delete it the same way as the app does, and we confirm by email once it is deleted. If the account still has upcoming bookings, or a team that needs another owner, we will tell you what has to happen first.
6. What we delete
Deletion starts as soon as you confirm, and it cannot be undone. You are signed out, and we:
- remove your sign-in identity, so the account can no longer be used;
- delete your name, email address, phone number and profile photo;
- clear your health worker profile (registration number, headline, “About you” text, skills, languages, town and location), so employers can no longer find or see it, and withdraw your pending applications;
- delete your documents, such as practising certificates, qualifications, CVs and police clearances: their files, numbers, dates and other details (a record that staff reviewed them stays, see below);
- delete your identity verification results: your verified name, date of birth, nationality, document type and country, and the last four digits and hash of your document number (MedSkift never stores the photos of your ID or your selfie; they stay with our verification partner Didit, see below);
- delete your notifications, notification settings and device push tokens, and cancel team invitations sent to you.
Your files are removed from our storage shortly after you confirm.
7. What we keep, and for how long
Some records stay because the law or basic accountability requires them. Pseudonymised means the record stays but your name and contact details are removed from it.
| Record | Kept for |
|---|---|
| Top-ups, receipts and the credit ledger | As long as Zimbabwean tax and accounting law requires, with personal details pseudonymised after deletion |
| Audit records of staff and security actions, including the history of document reviews | Kept permanently for accountability, with your name and contact details removed after deletion. Document reviews keep the outcome and any note the reviewer wrote |
| Bookings, reviews and messages | Kept as part of the other person’s or organization’s history; your name is removed from them when you delete your account (what you wrote stays as written) |
| Server logs | Short periods (typically under 90 days) for security and fault-finding |
| Your identity check at our verification partner Didit: the photos of your ID, your selfie and the details read from your document. MedSkift keeps only the check’s status, date and Didit’s reference for it | Kept by Didit, which processes it for us, under Didit’s own retention period. Deleting your MedSkift account does not delete it at Didit |
| If we closed your account for breaking our terms: a one-way hash of your ID document number | With no set end date after your account is deleted, so the same person cannot simply sign up again |
8. Organizations you belong to
- You are a member but not an owner: you leave the team, and the organization carries on.
- You share ownership with someone else: the other owner keeps the organization, and it carries on. A private employer account named after you takes the new owner’s name.
- You are the only owner and others are on the team: make one of them an owner first. We cannot delete your account until you do.
- You are the only member: the organization closes with your account. Its upcoming shifts are cancelled, recurring shifts stop, and its logo and business documents (such as registrations, licences and tax clearances) are deleted with their files. Its email address, phone number, website and description are removed. A business keeps its name, registration number and site addresses, which appear on receipts and booking history; a private employer’s name and home address are removed. Its credit ledger, receipts and booking history are kept as described above.
Unused credit in a closed organization cannot be paid out, refunded or transferred. See our credit terms.
9. More about your data
Our privacy notice explains what we collect and why, and your other rights, such as asking for a copy of your information. Its Deleting your account and How long we keep it sections cover this page in brief. Questions about your data: privacy@medskift.com.